Passionate about providing you with an unrivalled level of UK support 24x7
Cost effective, next generation communication for you and your company.
Broadband, EFM, WAN, MPLS, FTTC, your connectivity partner
It is a requirement of the NewNet Terms and Conditions that all users of its network or services accept and adhere to the company’s Acceptable Use Policy for Internet Access. NewNet may change this policy to include changes in the law or in the acceptable practice of internet use and reserves the right to make such changes without notice and whenever required. The current version of the NewNet Acceptable Use Policy will be published on the web at http://www.newnet.co.uk/bottom-bar/AUP.php and all users are responsible for ensuring that they have read and understand the current policy.
Compliance with this Acceptable Use Policy is a contractual requirement. If you fail to observe the terms of this policy your account or service may be liable to termination or suspension. In the event that an account is suspended, NewNet may be prepared, at its sole discretion, to restore the account on receipt of a written statement that the user will not commit any further abuse of the service.
NewNet’s relationship with its clients, its partners and other network providers depends on responsible conduct from all users. The Company will not hesitate to protect itself and other clients and networks should any form of abuse be found to be occurring.
Sending and receiving email involves the same responsibilities and approach as would be used when sending or receiving any other form of communication – written or printed mail, fax, telephone call etc. Most users fully understand what would be considered appropriate and acceptable when communicating with others and apply these considerations to their use of email. There are occasions when some users send mail or engage in online communication that others consider unacceptable – generally regarded as abuse by the online community.
If you find it difficult to determine what might be considered ‘abuse’ with online communication you should realise that, in general terms, anything that might be unacceptable, and possibly illegal, in other forms of communication will be equally unacceptable and possibly illegal online.
Customers who abuse the NewNet email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked.
The Company reserves the right to restrict or block internet traffic to or from a Customer server, without prior notification, in the event of a failure to abide by the published terms of the Acceptable Use Policy. This may include, but not exclusively, the transmission of unsolicited email or the presence of an open mail relay.
If a customer account or service is suspended or blocked due to abuse, then service may be restored at NewNet’s sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.
Post.newnet.co.uk is NewNet’s main SMTP relay cluster, providing shared outbound mail services for all NewNet customers. This policy is an extension of NewNet’s above Email AUP, specific to the post.newnet.co.uk service.
Post.newnet.co.uk is a shared SMTP relay service for NewNet’s customer base and is used by thousands of customers. As such, in order for NewNet to provide the best level of service for all users of this system at all times, the below conditions must be adhered to by every user. Post.newnet.co.uk is pro-actively administered and NewNet work closely with other email providers to limit the amount of SPAM1 relayed through the system.
1SPAM – Unsolicited email (also UBE, UCE, Unsolicited Bulk Email/Unsolicited Commercial Email). This is unwanted ‘junk’ email’, usually advertising products or containing illicit or otherwise illegal material.
2Bulk Email – (Also ‘Mass Mail’) refers to a large volume of email sent out at any one time. This is usually to a large number of recipients, either numerous recipients per email envelope, or hundreds of recipients in separate emails. Bulk Email also refers to a large number of mails sent within a small timeframe.
3Blacklisted – Email servers may ‘blacklist’ another provider’s mail server if it’s seen to be sending lots of junk email. This prevents any other users on that server from sending email to domains hosted by the blacklisting server. This obviously causes large inconvenience for all users, so needs to be avoided.
4Smarthost – This is the process of relaying mail from a customer’s own mail server via post.newnet.co.uk. The preferred method of email delivery is to send directly via SMTP.
5Rate-limit – If sending to multiple recipients, emails should be sent at a rate of no more than a few emails per minute.
6Release Fee – A payment of £75 + VAT will be required. An email or signed fax from a registered contact stating that the issue causing the problem has been resolved and that the fee has been accepted will be required before the block can be lifted.
Web usage includes the use of web space provided with client accounts, web hosting on NewNet servers and the use of web services and space on customer colocated servers.
NewNet cannot and does not proactively monitor content on any web space maintained by customers (whether customer space, web hosted or colocated services) and cannot and does not guarantee that such sites are free of illegal content or other materials that may be considered unacceptable.
NewNet may undertake investigation of content services if potential abuse is brought to its attention and reserves the right to remove any web page on our servers at any time and for any reason.
Use of Usenet news services, like email communication, is generally a matter of a common sense approach to communication. What is generally considered unacceptable in other forms of communication may also be unacceptable in postings to Usenet news groups. You should acknowledge that some newsgroups that are accessible through NewNet news servers contain language, pictures or discussion of topics intended for an adult audience.
NewNet cannot and does not proactively monitor discussions and content held within news groups on our servers. Material may originate from other servers and be transmitted as part of the normal Usenet news network. NewNet does not accept any responsibility for the content or otherwise of any postings made to Usenet – whether considered legal or otherwise.
NewNet may undertake investigation of Usenet content within its own servers if potential abuse is brought to its attention and reserves the right to remove any posting from our servers at any time and for any reason. NewNet is unable to force the removal of material from other servers outside of its control. NewNet customers who engage in abuse of the Usenet network will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues. If a customer account or service is suspended or blocked due to abuse, then service may be restored at NewNet’s sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.
Please address all complaints about abuse of NewNet services to firstname.lastname@example.org
NewNet reserves the right to investigate suspected or potential abuse of its Acceptable Use Policy. If we become aware of possible abuse, either through our own investigations or through referral by another user or by a third party, we may begin an investigation that may include gathering information from all potential parties and materials on our servers. NewNet reserves the right to suspend accounts or access during such investigations and/or to remove materials from servers (on a temporary or permanent basis). All actions will be determined on an individual basis and will not be taken to form any precedent.
NewNet customers who engage in abuse of the network and/or the internet will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated. If a customer account or service is suspended or blocked due to abuse, then service may be restored at NewNet’s sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.
All NewNet users acknowledge that the Company may be required by current or future legislation to access, store, copy or otherwise Customer data stored within or transmitted by our service. By accepting this Acceptable Use Policy you expressly agree that we may access and use your personal data or other account information in connection with any such investigation and may disclose such data to any third party who has a legitimate interest in the data, investigation or outcome.
NewNet reserves the right to terminate service, with immediate effect and without further obligation or liability to Customers, as required by any law enforcement authority or by the Courts of the United Kingdom.
NewNet does not tolerate abusive behaviour from anyone and reserves the right to terminate, without further notice or refund, the services of any customer or user who demonstrates abusive, intolerant, violent, verbally abusive or threatening behaviour towards NewNet, its staff, contractors, customers or other users.
NewNet undertakes to take action required under the provisions of the Regulation of Investigatory Powers Act 2000, Terrorism Act 2006 and or other relevant legislation and will fully cooperate with the appropriate UK authorities
“Since we transferred our equipment to NewNet’s premises they have provided us with an extremely cost-effective and efficient solution to our requirements which leaves us able to comfortably relax in the knowledge that our business is in safe hands. Our account manager is always on hand to provide assistance and deals with any queries which may arise promptly and efficiently, ensuring that we never have to wait for a response.”