Broadband

NewNet Fair Use Policy - Broadband

NewNet’s Fair Usage Policy (FUP) is designed to ensure that the Broadband Service we provide to our customers is fast and reliable during peak times and resources are fairly shared between all customers.

Users on broadband unlimited packages: Based on historic data statistics, NewNet considers that data transfers during a monthly period should not exceed 100GBytes under normal circumstances. NewNet will monitor daily usage and where the usage trend of cumulative data transfer (upstream and downstream) during peak hours (8am – 6pm) exceeds the expected level based on a 100GBytes monthly total, NewNet reserves the right to reduce the effective throughput availability for this customer’s broadband line. This will continue until such time as the daily usage trend during peak hours has reduced to acceptable levels.

Additionally it should be noted that NewNet considers the acceptable monthly data transfer to be during any given 30 day period and not limited to set calendar months i.e. from beginning to end of calendar month. NewNet will monitor usage trends during peak periods and act accordingly. NewNet will not reduce throughput availability based on one or two day’s usage only.

NewNet’s FUP works in conjunction with its Acceptable Use Policy (AUP). We would therefore request that in an effort to help our customers understand the NewNet Fair Use Policy, they read our acceptable use policy as this highlights the potential infringements and or illegal use of our broadband network.

Helpful tips to ensure that you stay within your agreement limits:

1. Ensure that if you are using a wireless network at Home and or Business it is properly secured from external access by non-authorised users.

2. Ensure that your connected PC’s / network have some form of antivirus, Trojan and Worm protection.

3. Be aware of the data you are downloading and sending. This can be monitored by our online traffic statistics and accessed via the customer portal. Make sure that you regularly check them.

If any action taken by NewNet is felt to be unjustified, the end user may contact the Technical Support Team to raise their case and seek a resolution to any stated infringement.