Support

Need online support? Click on the link to visit our comprehensive online Knowledge Base containing FAQs, Step by Step Guides and advice on a multitude of our products:

Knowledge Base is often the quickest and easiest way to find your answer and we would encourage customers to visit Knowledge Base before calling our Helpdesk. If you can’t find what you’re looking for on Knowledge Base or need to speak to a member of our team, you can contact our Helpdesk team:

Contacting Technical Support

Monday to Friday 08.00 – 20.00
Saturday 09.00 – 17.00
Closed Sundays and Bank holidays

Phone: 01329 226 723

Email: support@newnet.co.uk

Emails sent to support@newnet.co.uk will be entered into our Incident management system. You will receive an automated reply with an incident reference number.

Please be aware all calls to and from Newnet may be recorded and stored for monitoring and training purposes.