I have ordered up to 8Mbps MAX broadband, what speeds am I likely to expect?

MAX broadband provides a download service at up to 8Mbps. Although some users may experience speeds at or close to this rate, the majority are likely to receive line rates around 6.5Mbps or less.

BT do advise that up to 8Mbps MAX broadband is delivered over a 'best efforts' network and that no guarantee is given that the line rate seen by End Users will be 8Mbps.

Actual line speed will be dependent on a number of factors including the line length (distance from the exchange to the end-user), line quality etc. Line speed may be affected by internal wiring (extensions etc.) and equipment within end-user premises. Actual data throughput will be subject to user congestion in exchange uplinks and may vary according to the time of day, type and number of users.

For more information please look at the ADSL MAX FAQ segment from the nevigation bar on the left.

These support pages will help you find what you need to effectively set-up and use NewNet broadband. Look through the resources in the navigation bar on the left and select a segment to answer your technical questions.

For more in-depth knowledge and support please explore NewNet Online Support (NOS) which can be found at https://support.newnet.co.uk

If you cannot find what you are looking for within our knowledge base you can Submit a Support Request (Ticket) which will automatically generate a support request from our Helpdesk Team.