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Broadband Support
Broadband Support

NewNet Dial-up

In the unlikely event that your NewNet Broadband connection should malfunction you can use backup dial-up access to ensure you stay connected to the Internet whilst we resolve any issues.

To use NewNet dial-up, you must have an operational modem

For an external modem, turn on the power and connect it to the telephone line and to the computer.

For an internal modem, make sure it is connected to the telephone line.

Task 1 - Set up the connection with the Internet Connection Wizard.

1. Click Start, then select Run

2. In the box that appears, type inetwiz and click OK. The installer should open automatically.

3. When the Internet Connection Wizard window appears, select Connect using my phone line. Click Next to continue.

4. In the screen labeled "Step 1 of 3: Internet Account Connection Information"

Enter 0845 in the Area Code field

Enter 0800 022 in the Telephone number field

click Next to proceed.

5. At the next screen, "Step 2 of 3: Internet Account Logon Information"

Enter adslbackup in the User name field

Enter assistance in the Password field

Click Next to continue.

6. The next screen is labeled "Step 3 of 3: Configuring Your Computer". Enter NewNet for the Connection name, and click Next.

7. If you are asked to set up your Internet Mail Account click No and then click 'Next'.

When you see the completion message, click Finish.

Task 2 – Connect to NewNet Dial-up.

To connect to NewNet dial-up you first need to activate the connection.

To do this please select your Operating System from below and follow the instructions

  • Windows 98
    - Double-click on My Computer.
    - Double-click the Dial-Up Networking folder.
    - Double-click NewNet (or whatever you named the connection).
    - Click Connect.
  • Windows ME
    - Click Start, then Settings, then Dial-Up Networking.
    - Click NewNet (or whatever you named the connection).
    - Click Connect.
  • Windows NT
    - Double-click My Computer.
    - Double-click Dial-Up Networking.
    - Select NewNet (or whatever you named the connection) from the drop-down menu.
    - Click Dial.
  • Windows 2000/Windows XP Classic Interface
    - Click Start, then Settings, then Networking & Dial-Up Connections.
    - Click NewNet (or whatever you named the connection).
    - Click Connect.
  • Windows XP
    - Click Start, then Control Panel.
    - Double-click Network Connections
    - Double-click NewNet (or whatever you named the connection).
    Alternatively, click Start, then Connect to..., then NewNet (or whatever you named the connection).

The first time you connect to NewNet, you will see a Connection Complete message. To prevent this from appearing in the future, place a check in the box next to Do not show this dialog box in the future, then click OK.

Anytime you are connected, the connection icon appears in the Windows system tray.

Task 3 - Disconnect from NewNet.

To disconnect from NewNet, simply right mouse click on the connection icon in the windows system tray, and click Disable in the pop up window.

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