“I just wanted to say how much I appreciate NewNet’s excellent service. On the few occasions that I have needed to contact ’support’, any problem has been dealt with promptly and efficiently. I recently needed to visit your Fareham office and was also extremely impressed by the personal attention, and how polite and helpful your financial and web hosting people were. Such a contrast to the “customer service” (in name only) offered by my previous ISP. Thank you very much.”
JP – Droxford, Hampshire

“I am very pleased with the service and speeds I have received to date and I hope this continues. Customer service is essential for me and you have delivered. Thank you”
WC – Scunthorpe, Lincolnshire

“I just want to pass on my thanks on a very speedy and pain free set-up. Having just moved to a new house we have had big problems with the main suppliers of tv/phone in regards to setting up etc and that was one reason I did not want to have my broadband provided by them. NewNet’s speedy service and progress updates were excellent and I had my internet within a week of the order. Excellent stuff, I shall be recommending you to my friends”
PH – Ipswich

“NewNet staff are friendly, helpful and quick to reply so you can’t really get any better than that. Overall a superb service, in fact NewNet are the best ISP I have been with.”
MM – Basingstoke, Hampshire

“I just thought it important to write commending the outstanding service I have received from NewNet. In the competitive market of domestic broadband provision I can honestly say that NewNet’s customer service and support is what sets you apart from your competitors and kept me as a loyal and happy customer. The staff I dealt with were faultlessly knowledgeable, courteous, friendly and extremely hard-working. David, Jamie, Glen, Charlie, Sue in Accounts and indeed everyone I had contact with were a genuine credit to your company. Such service is increasingly rare in business and it is very much appreciated. I shall remain a keen evangeliser of your company.”
JB – Barnstaple, Devon

“A brilliant service from a brilliant company. Customer Service were very pleasant and able to explain all aspects of the account – a world away from other ISP’s that have overseas call centres. Happy with the service and speed, and I expect to be with NewNet a long long long time. Thank You! 200% AA++”
SG – Shetland, Scotland

“I recently set up two domain names with NewNet and would like to tell you what a pleasant experience it was. Every member of staff that I have spoken to has been extremely helpful, patient, professional and simply a complete pleasure to deal with. It was such a refreshing change to speak to somebody who was easy to understand, rather than an overseas call centre. I would like to pass on my gratitude and applaud an excellent level of customer service. Most companies could learn a lot from NewNet”
KC – Northwich, Cheshire

“The customer service wasn’t just good, it exceeded my expectations”
RM – Redditch, Worcestershire

“I just wanted to say a big ‘Thank You’ for the quick response to my questions; your reputation for providing top quality service is justified.”
NW – Overseal, Derbyshire

“How refreshing to talk to support staff who were pleasant and helpful and knew what they were talking about and weren’t just reading down a ‘crib sheet’!”
JF – Aylesford, Kent

“Support and sales staff were excellent and in fact the reason I went for NewNet. They are clearly technically savvy people, based in the UK, they were really helpful and it was the only company where I felt like a customer and not a number.”
DR – Ringshall, Herts

“Absolutely excellent customer service and I’m very pleased with the consistently high speeds my broadband is getting”
DC – Worcestershire

“In these days of notoriously low customer service from broadband providers, it was a refreshing welcome to receive such excellent support”
NM – Wimbourne, Dorset

“Since moving to NewNet, I have been very impressed by the speed of my line. I was very unhappy with my previous ISP. They traffic shaped so much that streaming speeds were down to 58kbps in the evening! However NewNet performs perfectly, I am VERY HAPPY.”
RA – Woodbridge, Suffolk

“I had some trouble setting up my wireless broadband and so used your support desk. Your staff were extremely helpful, talking me through the process and successfully managing to get me set up. It was lovely to speak to someone on a helpdesk who knew what they were talking about.”
LH – Aberdeen, Scotland

“I am writing to express my gratitude at the outstanding online help I received today. I purchased an internet and multimedia mobile phone which I was trying to connect to the router. I’d asked for help from the mobile phone network provider, the shop in which I bought it, and the manufacturers – all of whom were useless and/or expensive. By way of contrast I spoke with a colleague of yours who a) quickly diagnosed the problem b) in plain English, took me through the solution, and c) was polite, friendly, clear and patient”
CB – West Linton, Scotland

“Migration was fast and on the date stated. Customer services on the phone were polite, helpful and friendly and emails were answered quickly. Fast internet access – a joy to use”
PS – Waterlooville, Hampshire

“Excellent service. Migration absolutely first class. Service active when promised, username and password entered, no problem, and every thing working perfectly since.”
RW – Inverness, Scotland

“I am very happy with the service so far; my connection is fast and stable. Long may it continue.”
AD – Basingstoke, Hampshire

“Very pleased with the  trouble-free service provisioning. Connection is fast and stable”
MS – Hook, Hampshire

“I am very impressed to date. Application process easy and kept informed of progress. Go live date as promised and broadband speed has been excellent so far. No requirement yet to contact customer service but confident that this process will also prove very professional. Very satisfied customer, please do not change a thing!”
DS – Barnby, Suffolk

“I’ve spoken to your staff twice today – once with a query regarding web hosting and once to pay a bill. And both times the person I spoke to was fun, friendly, incredibly informative and helpful. A real pleasure to use and from which other companies should copy. Keep up the good work.”
RG – Canterbury, Kent

The level of service I have received has been first class. The ‘clarity’ of spoken English by your team is in today’s media, perfection in itself. The friendly and clear manner that you deal with customers is also to be highly commended. I can not remember the last time I needed to acknowledge good service such as yours, Thank you!!”

“My experience of NewNet and its staff has been one of professionalism and efficiency and I would rate NewNet as first class. It is a very welcome change to my old ISP which was incompetent and ran off-shore call centres where the staff were unable to communicate properly. NewNet’s UK-based call centre is a REAL selling point for me.”

“I am receiving a consistently faster service than from my previous supplier at all times of the day. Ultimately, this is the most important part of the service and I am very pleased with it”

“I moved to NewNet after 14 years with previous provider. Your service is very good – keep up the good work.”

“Staff were courteous, informative, helpful, and spoke excellent English(!). My service has not had any problems. 10/10 – best ISP ever.”

“It is quite refreshing to deal with a company that delivers on its promises and actually wants to know if the customers are happy with the service.”

“I had trouble changing the settings on my PC from my old dial up connection. Your technical staff were very helpful and patient, their advice was very clear and easy to understand. Thanks for a great service.”

“All the staff I have spoken to via the helpline have been patient and understanding and extremely helpful and supportive. Faultless I would say. I have rated you on DSL Zone UK. What a relief to be with such a reliable provider. As I said above, who cares if I have a problem when there is such an excellent firm to turn to for help. Well done – stay as you are!!!”

“I had difficulty registering on the site to pay my first account. I rang Accounts and spoke to Sue. What a very pleasant, helpful lady. Within a couple of minutes she had me registered on the site and set up my Direct Debit. Thank you.”