Powerhost Support - Account Basics

PowerHost provides a user-friendly control panel to manage your services - from the panel you can add users, change passwords, manage domains, check billing status and much more.

Logging in....

To log in to PowerHost, select the PowerHost option from the 'Login' tab at the top of the page. You will be taken to the login screen - please enter the username and password for your PowerHost account and then click the Login button.

Control Panel

Successful login will take you to the PowerHost control panel front end. From here you select options using the menu (left hand side) or the Quick Link buttons (below centre).

The top of the Control Panel shows basic information about your service - you can see the package type that you have, the billing period, user names, domains associated with this package and basis statistics (traffic, usage etc.)

When first using PowerHost, it is a good idea to familiarise yourself with the Control Panel menus and Quick Link options. Once you start to use these you will find that they are self-explanatory and you will be able to navigate quickly and effectively.

PowerHost icons....

PowerHost control panel displays a series of icons within the on screen displays. In panel icons are sensitive and a description will be shown when the mouse pointer is rolled over the icon. From left to right, icons show:

Change - click change to make changes to settings (change passwords etc.)
Edit - select to edit configurations for domains, mail settings etc.
View - click the magnifier to open a view window
Tick box - service enabled (click tick to disable service)
Cross box - service disabled (click cross to enable service)
Add - select to Add service or user to profile
?! - select for more information (context sensitive help!)
Mail Box - E-mail services
Launch - select to launch a service (web based mail etc.)
Trash - click the Trash can to remove items - note that removing items will cause data to be lost!

Account Settings

Click on the 'Account Settings' option in the menu to display the settings screen.

The Account Settings page allows you to make changes to global configurations - to change the account package (with options from PowerHost LITE to PowerHost Webmaster), change the ftp password (you can set this to be the same as the account password if you wish), set global mail options etc.

Frequently asked questions

How do I enable Front Page extensions?

Return to the Control Panel front page (click the Account link) and then click on the Web Options quick link button. Click the Editicon for the domain you with to change.

Scroll down the Web Settings screen to the FrontPage extensions area - click the cross box icon to ENABLE Front Page extensions.

Note: Enabling Front Page extensions will over-write any .htaccess protections that you may have set.

How do I remove Front Page extensions?

Return to the Control Panel front page (click the Account link) and then click on the Web Options quick link button. Click the Editicon for the domain you with to change.

Scroll down the Web Settings screen to the FrontPage extensions area - click the tick box to DISABLE Front Page extensions.

How do I change my control panel password?

Return to the Control Panel front page (click the Account link) and then click on the Change Password quick link button. Enter your new password and then enter again to confirm your choice. If you wish to make the ftp password the same as your control panel password, tick the box before clicking the change button.

How do I change my ftp password?

Return to the Control Panel front page (click the Account link) and then click on the FTP/User Account menu link. Click the changeicon against Password. Enter your new password then enter again to confirm before clicking the submit button.

How do I create new ftp users?

Return to the Control Panel front page (click the Account link) and then click on the FTP/User Account menu link. Click the add icon against ftp sub-accounts. Enter a new ftp user name then enter the relative home directory for the new user (this may be a new folder or sub-folder as required), enter the password and then confirm before clicking the submit button.

How do I access my website?

To access your website and to upload/download files you will need to make use of an FTP client application. Suitable applications include WS_FTP and CuteFTP and can be found on the internet (tucows.newnet.co.uk).

When you have a ftp client, insert the ftp server details (ftp.yourdomainname), username and password into the appropriate application boxes and connect to your PowerHost area. Once connected you will be able to upload and download files, create folders etc.

Please note: to access Windows based PowerHost accounts you will need to set your ftp client to active mode. Active mode is recommended for Unix based users.

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