Powerhost Support - E-Mail

PowerHost provides a wide range of email facilities with management and control through the web-based control panel facility.

Access the mail manager by clicking the mail info menu link or by clicking the E-Mail icon in the Quick Links area of the PowerHost control panel home page.

The upper part of the Mail Manager allows you to select the domain to manage. Select the domain to manage by choosing from the drop down selection box and clicking the 'Go' button. For many user there will only be one domain in this box)

The Mail Service area provides information about the mail servers for your selected domain together with information about the status of AntiSpam and AntiVirus services. Click the appropriate icons to change preferences.

Mail relay - selected by default and allows an alternate mail server to collect mail for your domain. It is recommended that this remains enabled (tick box shown).

Mail user accounts 
The E-Mail section displays all email accounts associated with the selected domain. The postmaster@domain_name account cannot be changed or deleted - but you can edit the properties of the account and set up an alias to forward mail for this account to another user. The webmaster@domain_name account is also set up by default - but this account can be changed, edited and deleted.

To edit a user, click the Mail Box icon to open the manager panel - as new user below.

Click the Launch icon to go to login to a web based mail interface for the selected email account. You will need to enter the account password to gain access.

Adding new user accounts
To add a new user mail account, click the New E-mail link above the E-Mail account section.

Enter a new user name in the box at the top of the panel. Check the Mailbox box and then enter a password for the new mailbox. Click the Submit button at the bottom of the panel to create the new mailbox.

Catch all - when this box is selected, all incoming mail for the chosen domain without a specific user address will be directed to this mailbox. To prevent large amounts of unsolicited mail it is recommended that the Catch all is left unchecked.

AntiSpam/AntiVirus - select these check boxes to apply AntiSpam and AntiVirus filtering to this mailbox.

Mail forward - Select this option to forward mail for the chosen mailbox to another address. Enter the recipient address in the grey box and check the option. All mail arriving for this user@domain will be forwarded to the chosen address.

Autoresponder - select this option and enter text to creaste an automated response. When mail arrives at your mailbox the autoresponder will send the selected text to the remote sender.

Please note: Take care when selecting this option. You should not select autoresponder if this mailbox is part of a mailing list service. Mail from the list will generate an automated response to the list which will send the response to all members, creating a further response and a rapid loop!

AntiSPAM filtering  
PowerHost provides the user with controllable filters to manage AntiSpam filtering. AntiSpam filtering can be selected ON by default for all mailboxes at the Mail Info panel, or can be selected on or off for individual mailboxes through the Edit Mail User facility.

Click the AntiSpam icon in the Mail User area to launch the AntiSpam control panel.

The AntiSpam filter can be set to check at various levels - from a very aggressive level (may check genuine mail) to a permissive level (allows more Spam to pass unchecked).

Spam checked mail may be selected to be Tagged (adds {SPAM?} to the subject line), Removed from the mail system or Moved to another mail box (set up a 'Junk' account as a new mailbox and select 'Move To', enter Junk@userdomain in the destination box).

The AntiSpam filter panel offers options to enter addresses in a 'White' list (accepts all mail from designated addresses) or a 'Black' list (blocks all mail from designated addresses). Addresses may be entered individually or by using wildcards with ? or * - *@domain.com etc.

Frequently Asked Questions

How do I change the password for a mailbox?

Main menu, click on the Mail link. Click the Mailbox icon for the email address to edit. Enter the new password. Click sSbmit

How do I create a mail forwarder?

Main menu, click on the Mail link. Click the Mailbox icon for the selected mail accuont. Check MAIL FORWARD, enter the email addresses to forward emails to then click submit to set up the mail forward facility. All emails for the selected address will now be forward to the address given.

How do I setup an email autoresponder?

Click on Mail then click on Mailbox icon for the selected account. Tick AUTORESPONDER, enter the required Subject and then enter required message Click on Submit. Please take care when setting up Autoresponders!

How do I create a new mailbox?

Main menu, click on the Mail link. Click New E-mail link to enter the Mail Manager panel then enter the new email address. Tick MAILBOX, and then enter a password and other details as required. Click submit to create the email address.

How do I enable email anti-virus scanning?

Main menu, click on the Mail link. Click the Mailbox icon for the selected email address. Tick the anti-virus box and then click submit.

How do I enable email anti-spam filtering?

Main menu, click on the Mail link. Click the Mailbox icon for the selected email address. Tick the anti-spam box and then click Submit.

How do I disable email antispam filtering?

Click on Mail and then click on the Mailbox icon for the selected email account. Untick AntiSpam in the Mail Manager panel and then click submit.

How do I permanently block email from a specific address or domain name?

Click on Mail then click the AntiSpam icon for the selected user. Enter chosen email address or domain to be permanently blocked in the "Black List"area and then click Submit.

How do I permanently accept email from a specific address or domain name?

Click on Mail, click on the AntiSpam icon for the selected user. Enter the chosen email address or domain in the "White" list area and click Submit.

How do I create a catch-all mailbox?

Main menu, click on the Mail link. Click New E-mail link. Enter a new email address Tick the catch-all box. Tick MAILBOX. Click Submit to create the email address.