Powerhost Support - Web Service

PowerHost provides a comprehensive range of facilities through the main menu (left) and Quick Link icons.

To edit the Web service options, click the Domain Settings menu link or the Domains quick link.

Changing Your IP address
By default, your PowerHost account will be created with a Shared IP address and makes use of name based Virtual Host Support. If you wish to transfer your account to a dedicated IP address (where one IP address is assigned to one domain name), click the 'CHANGE TO Dedicated IP' link alongside the shared IP address in the Edit Domain panel.

Please note: Dedicated IP is a paid for option and will incur additional monthly charges. Dedicated IP is required if you wish to use Virtual FTP Server and SSL on your website. Changing back from Dedicated to Shared IP will remove any Virtual FTP and SSL services.

Making changes to your Web service
Click the Edit icon next to the Web service on the Edit Domain panel. This will open a new panel with comprehenive web control facilities.

Access, edit, add and delete services by clicking the icons alongside the service names in the Web Service and Settings panel.

Hint: click an Info icon alongside services to provide information and help relating to that topic.

Please note: Disabling the web service (clicking the tick box icon) will result in the loss of all hosted data. A confirmation will be requested before web service is disabled. Please check the Server Configuration when making all changes to Web Service.

Frequently Asked Questions

Note: When some changes to web service are made, it will be necessary to click the 'Apply' link within the Server Configuration box at the top of the panel. Changes made within the panel will not be configured within the server until this link is clicked.

How do I enable FrontPage extensions?

From the home page, click the FrontPage Quick Link icon. Click the Cross box icon to ENABLE FrontPage extensions for your chosen domain. Please note that this is a chargeable option within some service packages.

How do I disable FrontPage extensions?

From the home page, click the FrontPage Quick Link icon. Click the Tick box icon to DISABLE FrontPage extensions for your chosen domain.

How do I reset FrontPage extensions?

From the home page, click the FrontPage Quick Link icon. Click the FIX icon to reset FrontPage extensions for your chosen domain. Please ntoe that any subwebs or FrontPage borders may be deleted as a result of this operation. ou will be asked to confirm the Reset function.

How do I enable PHP service?

Navigate to the Web Settings and Services panel (see above) and scroll to the PHP line. Click the cross box icon to ENABLE PHP. Use the Add icon to add new PHP file extensions or use the waste bin icon to delete unwanted PHP filetypes.

How do I password protect a folder on my website?

From the main Control Panel, click on the File Manager Quick Link or click on FTP User Account in the menu bar. Click the HTProtect link alongside the main ftp login name at the top of the panel.

These links will open a new Web Shell application that will allow you to select folders and apply .htaccess passwords to the folder. Separate Help files to detail usage are available within the Web Shell application.

Note: Enabling FrontPage extensions will overwrite any .htaccess protection that you may have set.

Please contact NewNet Support on 0845 684 0689 for further support on the use of the Protect facility.

How do I view my domain before registering a name or switching the DNS?

You can view your domain prior to registering a domain or by making changes to the the DNS caching by using your instant access domain.

This can be found by navigating to the Web Services panel as above and by then scrolling to the bottom of the page. You will find your instant access domain listed here - entering this data into a web browser address bar will take you to your site. Click the Tick or Cross box icons to switch the instant access domain on or off.

Where can I find my website statistics?

As a startup default, web statistics are NOT enabled. To enable statistics, click the Domain Settings menu link and then Statistics. By default you will see Cross Box icons against your domain(s). Click the cross box icons to enable the display of web statistics using Webalizer or Modlogan.

Both Webalizer and Modlogan use the same base data to display web site statistics.

To display web statistics, click the viewer icon (small magnifier lens) alongside the cross box icon for your domain(s). Alternatively, access the statistics from the links on the web service panel. The PowerHost Control Panel home page (Account from the menu) shows basic details of the account including total traffic and disk usage.

How do I change my service type?

The PowerHost Control Panel home page (Account from the menu) shows basic details and statistics for the account. Click the 'Change' icon by the Package details. You will be presented with a selection box - choose the service that you require and then click the 'Switch' button.

Changing your service type and/or billing cycle may require you to top up your PowerHost credit balance.

Upgrade to a PowerHost Reseller account cannot be made via the Switch process and will require a new package to be ordered. Please contact NewNet on 0845 684 0689 for more details.

How do I change from UNIX to Windows and vice-versa?

Service changes from one operating system to another cannot be made via the simple 'Switch' process as above.

To change from a UNIX based service to a Windows service, or vice-versa, you will need to order a second service with the required operating system and transfer your data from one account to the other. You may do this by running two accounts at the same time or by terminating one and starting another.

If you want to ensure continuity, then you should ensure that two accounts run together for a period of time. Please contact NewNet on 0845 684 0689 for more details.