Fault Resolution
NewNet are experiencing delays in response to some Broadband faults, particularly where these require work to PSTN lines or in exchanges. The creation of Openreach to handle network systems has introduced an additional layer into the fault progression process - introducing delays and problems in reporting progress. NewNet has expressed its concerns to BT management with these issues.

Current issues

There are no current reported service issues

BT Broadband Network IMPROVEMENT programme

BT are conducting a programme of planned network improvements from 7th until 9th May. During this time, BT will be carrying out work in certain BT exchanges which will require downtime of up to 60 minutes between 00.01 and 07.00. Customers with Broadband xDSL routers should find that equipment automatically reconnects after the downtime. Please check the Planned Engineering Work listing for details of the current week exchange improvement programme. Please check the Planned Engineering Work listing for details of the exchange improvement programme for week beginning 12th May 2008. A full listing of exchange improvements, with DSLAM IDs, in the current series can also be found here - w/b 05/05/08- and here - w/b 12/05/08 in (Excel spreadsheet format)

Historic / Resolved issues

Core Network Maintenance - Sunday 4th May 2008
NewNet engineers undertook planned core network maintenance from 22:00 Sunday 4th May until 04:00 Monday 5th May. This work involved the transfer of primary LINX connections to new routers.

Traffic was routed via alternate paths before work began and no outages affected customer equipment or services

Maintenance - NewNet Direct LLU services: Wednesday 19th March 23:00 - 03:00
NewNet engineers carried out some configuration changes to the NewNet Direct LLU network servicing the south Hampshire region.

BT Central pipe issue - March 13th 03:00
NewNet 'lost' a BT Central pipe connection late on Wednesday 12th March - rebalancing was carried out at 03:00 Thursday 13th March.

ADSL rebalance - March 11th 02:00
BT ADSL pipes became unbalanced and required re-syncing to prevent further degradation of service. This caused all connections to be dropped and then restarted. Customer's routers should have reconnected automatically after the rebalance.

Broadband DSL restart - Monday 10th March - 18:00
NewNet engineers undertook emergency maintenance work to restart systems servicing the core Broadband network. This caused all connections to be dropped and then restarted - and also allowed central pipes to be rebalanced. Routers should have reconnected automatically after the restart.

NewNet apologises for any inconvenience - this work was required to ensure continuity of service for all.

This work did NOT affect those customers using NewNet Direct LLU services in the Hampshire region.